亞馬遜美國(guó)站又出新政策了?買(mǎi)家的退貨請(qǐng)求會(huì)自動(dòng)被批準(zhǔn),由亞馬遜提供prepaid return labels?

“Dear Seller,
Starting on November 1, 2016, US seller fulfilled returns that are within Amazon’s returns policy will be automatically authorized, and Amazon will provide customers with prepaid return labels on your behalf.
We hope that this change benefits you, the seller, and your customers. With this update, customers will be able to return an item immediately, and without coordinating with you, reducing the time you dedicate to processing returns.
You will also have full visibility into the end-to-end returns process through tracking information located in the Return Details section of your Manage Returns page. And for the first time, you will have the ability to appeal return disputes directly to Amazon. We implemented these benefits so you can maintain visibility in the returns process, and to assist you in the case of an A-to-z claim.
We understand this may require you to make changes to your returns process, and that there may be products in your catalog that will need to be exempted from this requirement. Therefore, starting on October 1, you will be able to request an exemption for specific ASINs that meet certain requirements. Review the Prepaid returns for seller fulfilled orders help page below for details on how to request exemptions. Exempted returns, and returns that are out of policy, will continue to go through the existing returns process that you use today.”
昨天收到這封郵件,說(shuō)從11月1號(hào)開(kāi)始,亞馬遜美國(guó)站的退貨政策將有所改變:亞馬遜會(huì)以賣(mài)家的名義為買(mǎi)家提供prepaid return labels,這樣買(mǎi)家就不用與賣(mài)家協(xié)商,可以馬上退貨,“既省時(shí)又不麻煩”。針對(duì)退貨糾紛,賣(mài)家可以直接向亞馬遜提出上訴,如果買(mǎi)家申請(qǐng)AZ,亞馬遜會(huì)協(xié)助賣(mài)家。。。你們有收到這封郵件么?
已邀請(qǐng):
挖掘海量數(shù)據(jù),第一時(shí)間反映跨境電商行業(yè)的熱門(mén)風(fēng)向,為跨境客戶(hù)提供真實(shí)客觀的市場(chǎng)決策依據(jù)。
不、是、吧?我沒(méi)收到這個(gè)郵件啊。如果是真的,那騙子肯定會(huì)濫用這個(gè)新政策來(lái)得到免費(fèi)的商品,而賣(mài)家什么都做不了(除了上訴??)

Roar&咆哮

贊同來(lái)自:

對(duì)啊!這樣買(mǎi)家想退貨就退貨,就算退回來(lái)一個(gè)空箱子也能自動(dòng)拿到退款,請(qǐng)問(wèn)哪個(gè)騙子會(huì)放過(guò)這么好的機(jī)會(huì)?

淡然、

贊同來(lái)自:

想想以后我們可能要找“Seller Support Prepaid Returns Team”幫忙解決糾紛、將有更多類(lèi)似于“How To Win Return Appeals?”的問(wèn)題出現(xiàn)。。。。。真是醉了

南音雨閣

贊同來(lái)自:

有時(shí)候買(mǎi)家選的退貨理由是“Doesn't work/defective/Wrong item sent”,但是從評(píng)論可以看出是他后悔不想要了,這時(shí)候我們一般不提供prepaid return labels,然后買(mǎi)家就打消了退貨的念頭

淺風(fēng)ら

贊同來(lái)自:

好想問(wèn)return label是由我們支付的嗎?如果是,那買(mǎi)家不用它的話(huà)(有些要退貨的買(mǎi)家后來(lái)又決定不退了),我們能拿回錢(qián)么?啥時(shí)候?哎

Hopeless

贊同來(lái)自:

我覺(jué)得這樣也給了那些想要drop shipping的賣(mài)家可乘之機(jī)。。亞馬遜是逼著賣(mài)家轉(zhuǎn)戰(zhàn)FBA么?

ひ陌予傾年。

贊同來(lái)自:

為什么亞馬遜要在旺季(感恩、黑五、圣誕)到來(lái)以前發(fā)這些公告呢?不能早一點(diǎn),或者在淡季的時(shí)候發(fā)?這樣賣(mài)家好適應(yīng)新規(guī)則啊。無(wú)語(yǔ)

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