我的亞馬遜歐洲站賬戶(hù)凍結(jié)了 哪位大神幫幫我
樓主我今年還沒(méi)畢業(yè)就來(lái)實(shí)習(xí)了 ，第一次做電商就選擇了亞馬遜，我管理的是歐洲站，前幾天上傳了一個(gè)毛絨玩具系列，說(shuō)是我侵權(quán)了，開(kāi)始的時(shí)候亞馬遜移除了我英國(guó)站的銷(xiāo)售權(quán)，第二天我的賣(mài)家賬戶(hù)就被凍結(jié)了，真的狠心塞，亞馬遜發(fā)的郵件，叫我準(zhǔn)備的材料我又看不太懂，部門(mén)主管叫我自己努力搜尋資料，可是對(duì)亞馬遜叫我準(zhǔn)備的資料我是云里霧里的，以下是亞馬遜叫我準(zhǔn)備的材料，我是個(gè)小白，哪個(gè)大神可以幫我分析分析，感激不盡吶。
Hello,
Your selling activity did not pass our review process. As a result, you can no longer sell on any European Amazon platform and your offers have been removed. A temporary hold has been placed on any funds from your Amazon sales.
We encourage you to resolve any pending orders. Any amounts paid for A-to-z Guarantee claims or chargebacks may be deducted from the funds in your account.
Most holds are removed within 90 days, but funds may be held longer. For example, claims or chargebacks on your orders could extend the hold beyond 90 days.
Once the hold is removed, any remaining funds will be available per your settlement schedule. Balance and settlement information will be available in the Payments section of Seller Central. If you have questions about these funds, please write to payments-investigate@amazon.co.uk.
If you would like to continue sell on Amazon, please reply to this message with the following information:
- How long you've been in business
- Anticipated monthly sales on Amazon
- The availability of items for dispatching
- The address of any retail locations
- Links to other websites where you are actively selling
- VAT number
- Tracking of recent orders
- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
- Copies of your purchase orders, receipts, or invoices
You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents. File types supported are PDF and images (jpg, gif and png). Please note that the name and address of the supplier must be clearly visible and the invoice must be for a quantity appropriate to your sales in the last 90 days. We reserve the right to verify the source of your products.
All appeals must be sent from your Amazon.co.uk account. Click the “Appeal” button next to this message on the Notifications page in the Performance section of Seller Central . In your appeal, be sure to include all applicable information listed under the “How to expedite an account review” section of our “Account Reviews” page in Seller Central Help.
We will review the information and decide whether to reinstate your selling privileges.
Thank you for your cooperation.
Sincerely,
Seller Performance Team
Amazon Payments
Amazon Payments Europe S.C.A., partnership limited by shares, is a company registered in Luxembourg, Registration Number B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10).
Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A.
里面的1.How long you've been in business
2.Anticipated monthly sales on Amazon 這個(gè)是什么意思呢 是說(shuō)我侵權(quán)的玩具的預(yù)期每月銷(xiāo)售呢 還是我所有產(chǎn)品啊
3.The availability of items for dispatching 這個(gè)我也不懂什么意思
4.The address of any retail locations 這個(gè)地址是填我們公司的地址嗎 沒(méi)懂哦
5.Links to other websites where you are actively selling
6.VAT number
7.Tracking of recent orders 這個(gè)追蹤的訂單號(hào) 到底是指 我最近賣(mài)的所有的產(chǎn)品 還是 單只我前幾天侵權(quán)的玩具熊呢
8.Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
9.Copies of your purchase orders, receipts, or invoices發(fā)票 我用的全英文的發(fā)票
哪位大神能夠幫我我這個(gè)小白分析分析 ， 店鋪被關(guān)，我很焦慮，申訴郵件已經(jīng)寫(xiě)好了，這些條問(wèn)題希望有個(gè)大神幫忙看看，樓主我不想我實(shí)習(xí)還沒(méi)一個(gè)月就被封店吶
Hello,
Your selling activity did not pass our review process. As a result, you can no longer sell on any European Amazon platform and your offers have been removed. A temporary hold has been placed on any funds from your Amazon sales.
We encourage you to resolve any pending orders. Any amounts paid for A-to-z Guarantee claims or chargebacks may be deducted from the funds in your account.
Most holds are removed within 90 days, but funds may be held longer. For example, claims or chargebacks on your orders could extend the hold beyond 90 days.
Once the hold is removed, any remaining funds will be available per your settlement schedule. Balance and settlement information will be available in the Payments section of Seller Central. If you have questions about these funds, please write to payments-investigate@amazon.co.uk.
If you would like to continue sell on Amazon, please reply to this message with the following information:
- How long you've been in business
- Anticipated monthly sales on Amazon
- The availability of items for dispatching
- The address of any retail locations
- Links to other websites where you are actively selling
- VAT number
- Tracking of recent orders
- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
- Copies of your purchase orders, receipts, or invoices
You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents. File types supported are PDF and images (jpg, gif and png). Please note that the name and address of the supplier must be clearly visible and the invoice must be for a quantity appropriate to your sales in the last 90 days. We reserve the right to verify the source of your products.
All appeals must be sent from your Amazon.co.uk account. Click the “Appeal” button next to this message on the Notifications page in the Performance section of Seller Central . In your appeal, be sure to include all applicable information listed under the “How to expedite an account review” section of our “Account Reviews” page in Seller Central Help.
We will review the information and decide whether to reinstate your selling privileges.
Thank you for your cooperation.
Sincerely,
Seller Performance Team
Amazon Payments
Amazon Payments Europe S.C.A., partnership limited by shares, is a company registered in Luxembourg, Registration Number B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10).
Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A.
里面的1.How long you've been in business
2.Anticipated monthly sales on Amazon 這個(gè)是什么意思呢 是說(shuō)我侵權(quán)的玩具的預(yù)期每月銷(xiāo)售呢 還是我所有產(chǎn)品啊
3.The availability of items for dispatching 這個(gè)我也不懂什么意思
4.The address of any retail locations 這個(gè)地址是填我們公司的地址嗎 沒(méi)懂哦
5.Links to other websites where you are actively selling
6.VAT number
7.Tracking of recent orders 這個(gè)追蹤的訂單號(hào) 到底是指 我最近賣(mài)的所有的產(chǎn)品 還是 單只我前幾天侵權(quán)的玩具熊呢
8.Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
9.Copies of your purchase orders, receipts, or invoices發(fā)票 我用的全英文的發(fā)票
哪位大神能夠幫我我這個(gè)小白分析分析 ， 店鋪被關(guān)，我很焦慮，申訴郵件已經(jīng)寫(xiě)好了，這些條問(wèn)題希望有個(gè)大神幫忙看看，樓主我不想我實(shí)習(xí)還沒(méi)一個(gè)月就被封店吶
沒(méi)有找到相關(guān)結(jié)果
已邀請(qǐng):
3 個(gè)回復(fù)
幸福的記憶
贊同來(lái)自:
1、
Anticipated monthly sales on Amazon.com
你預(yù)計(jì)每月在亞馬遜銷(xiāo)售額多少??？（整個(gè)店鋪的）
2、The availability of items for dispatching 應(yīng)該指可調(diào)配銷(xiāo)售的產(chǎn)品數(shù)量。（你目前可用庫(kù)存大概多少件啊？）
3、The address of any retail locations (一般是營(yíng)業(yè)執(zhí)照的地址)
4、Tracking information for recently shipped orders（提供你最近幾個(gè)訂單的跟蹤訊息，只要最近訂單都行）
5、發(fā)票一般指的是進(jìn)貨的增值稅發(fā)票！
Blue-
贊同來(lái)自:
你好,
Your selling activity did not pass our review process. As a result, you can no longer sell on any European Amazon platform and your offers have been removed. A temporary hold has been placed on any funds from your Amazon sales.
你的銷(xiāo)售活動(dòng)沒(méi)有通過(guò)我們的審查過(guò)程。因此，您不能再出售任何歐洲亞馬遜平臺(tái)和您的優(yōu)惠已被刪除。一個(gè)臨時(shí)持有已放置在任何資金從您的亞馬遜銷(xiāo)售。
We encourage you to resolve any pending orders. Any amounts paid for A-to-z Guarantee claims or chargebacks may be deducted from the funds in your account.
我們鼓勵(lì)您解決任何未決的訂單。為A-to-z Guarantee索賠或扣款支付任何金額可扣除的資金在您的帳戶(hù)。
Most holds are removed within 90 days, but funds may be held longer. For example, claims or chargebacks on your orders could extend the hold beyond 90 days.
大多數(shù)持有90天內(nèi)刪除，但資金可能會(huì)持有更長(zhǎng)的時(shí)間。例如，在您的訂單的索賠或拒付可以延長(zhǎng)保存期超過(guò)90天。
Once the hold is removed, any remaining funds will be available per your settlement schedule. Balance and settlement information will be available in the Payments section of Seller Central. If you have questions about these funds, please write to payments-investigate@amazon.co.uk.
一旦持有被刪除，任何剩余的資金將提供您的結(jié)算時(shí)間表。余額和結(jié)算信息將可在賣(mài)方中心的付款部分。如果您對(duì)這些基金的問(wèn)題，請(qǐng)寫(xiě)信給payments-investigate@amazon.co.uk。
If you would like to continue sell on Amazon, please reply to this message with the following information:
如果您想繼續(xù)在亞馬遜上銷(xiāo)售，請(qǐng)回復(fù)以下信息：
- How long you've been in business
-你在商業(yè)中有多久了
- Anticipated monthly sales on Amazon
亞馬遜的月銷(xiāo)售額預(yù)期
- The availability of items for dispatching
-用于調(diào)度的項(xiàng)目的可用性
- The address of any retail locations
-任何零售地點(diǎn)的地址
- Links to other websites where you are actively selling
-鏈接到其他網(wǎng)站，您正在積極銷(xiāo)售
- VAT number
-增值稅號(hào)碼
- Tracking of recent orders
跟蹤最近的訂單
- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
-您的經(jīng)銷(xiāo)商或供應(yīng)商的聯(lián)系方式(姓名，電話(huà)號(hào)碼，地址等)
- Copies of your purchase orders, receipts, or invoices
-您的采購(gòu)訂單，收據(jù)或發(fā)票的復(fù)印件
You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents. File types supported are PDF and images (jpg, gif and png). Please note that the name and address of the supplier must be clearly visible and the invoice must be for a quantity appropriate to your sales in the last 90 days. We reserve the right to verify the source of your products.
您可能會(huì)模糊定價(jià)信息的任何采購(gòu)訂單，收據(jù)，或發(fā)票發(fā)送。我們要求您不要掩蓋這些文件的其他部分.。支持的文件類(lèi)型是PDF和圖像(JPG，GIF和PNG)。請(qǐng)注意，供應(yīng)商的名稱(chēng)和地址必須清晰可見(jiàn)，發(fā)票必須是在過(guò)去90天的銷(xiāo)售數(shù)量適當(dāng)?shù)摹Ｎ覀儽Ａ艉藢?shí)貴公司產(chǎn)品來(lái)源的權(quán)利.。
All appeals must be sent from your Amazon.co.uk account. Click the “Appeal” button next to this message on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.a ... s.html). In your appeal, be sure to include all applicable information listed under the “How to expedite an account review” section of our “Account Reviews” page in Seller Central Help.
所有上訴必須從Amazon.co.uk帳戶(hù)發(fā)送。點(diǎn)擊“申訴”按鈕，在頁(yè)面留言通知下在賣(mài)家中心性能部分(https：//sellercentral歐洲。亞馬遜.com /醫(yī)生/客戶(hù)體驗(yàn)/性能的通知。HTML)。在您的呼吁，請(qǐng)務(wù)必包括所有適用的信息下列出的“如何加快帳戶(hù)審查”一節(jié)，我們的“帳戶(hù)評(píng)論”頁(yè)面賣(mài)方中央幫助。
We will review the information and decide whether to reinstate your selling privileges.
我們將審查信息和決定是否恢復(fù)你的銷(xiāo)售權(quán)限。
Thank you for your cooperation.
謝謝合作.
Sincerely,
真誠(chéng)，
Seller Performance Team
賣(mài)方績(jī)效團(tuán)隊(duì)
Amazon Payments
亞馬遜支付
Amazon Payments Europe S.C.A., partnership limited by shares, is a company registered in Luxembourg, Registration Number B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10).
亞馬遜支付歐洲S.C.A.，合伙股份有限公司，是在盧森堡注冊(cè)的公司，注冊(cè)號(hào)B 153 265，其公司辦公室在5街plaetis，l-2338盧森堡。增值稅增值稅路24448288號(hào)。亞馬遜支付歐洲授權(quán)委員會(huì)去監(jiān)督杜SECTEUR金融家作為電子貨幣發(fā)行機(jī)構(gòu)(許可證號(hào)36 / 10)。
Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A.
payments.amazon.co.uk和亞馬遜的支付交易的亞馬遜支付歐洲S.C.A.的名字
我要做條魚(yú)
贊同來(lái)自:
亞馬遜賣(mài)家表現(xiàn)評(píng)估團(tuán)隊(duì)（Seller Performance Team）永遠(yuǎn)不會(huì)電話(huà)通知買(mǎi)家或賣(mài)家，一旦賬號(hào)被凍結(jié)了，包含行動(dòng)計(jì)劃、精心撰寫(xiě)的申訴是恢復(fù)賬號(hào)唯一的希望。那么，如何寫(xiě)好申訴呢？
1、首先要明白賣(mài)家表現(xiàn)評(píng)估團(tuán)隊(duì)并不管你是否會(huì)悲傷、也不會(huì)管個(gè)人問(wèn)題和銷(xiāo)售情況，這些信息與他們無(wú)關(guān)，賬號(hào)分析師看申訴只有3分鐘，在申訴里包含這些內(nèi)容，只會(huì)讓看計(jì)劃關(guān)鍵部分的時(shí)間更少。
2、亞馬遜的關(guān)注點(diǎn)主要在消費(fèi)者，我曾經(jīng)看過(guò)有些賣(mài)家銷(xiāo)售指標(biāo)很高，但賬號(hào)仍然被凍結(jié)了。不管你每周出售一本10美元的書(shū)，還是每天出貨量達(dá)1萬(wàn)，只要觸到了亞馬遜雷區(qū)，亞馬遜的處理方法都是一樣的。
3、申訴目的是：向亞馬遜展示你已經(jīng)確切知道賬號(hào)為什么被凍結(jié)了，并承認(rèn)違反了政策，提供行動(dòng)計(jì)劃，讓亞馬遜相信不會(huì)再違反政策。
4、亞馬遜對(duì)你的了解比你想象的要多得多，無(wú)論你使用任何策略，很有可能亞馬遜都知道了。
5、“行動(dòng)計(jì)劃（Plan of Action）”這一詞有欺騙意味，亞馬遜對(duì)賣(mài)家計(jì)劃要做的事情不感興趣，當(dāng)看到申訴時(shí)，亞馬遜在問(wèn)自己“賣(mài)家是否承認(rèn)了他的錯(cuò)誤？有沒(méi)有做一些事情還防止此類(lèi)事件再次發(fā)生？記得在申訴里用上過(guò)去時(shí)，不要給他們?nèi)魏螜C(jī)會(huì)發(fā)現(xiàn)計(jì)劃里的錯(cuò)誤。如果你承認(rèn)錯(cuò)誤，列出處理措施，那么賬號(hào)就可能被恢復(fù)。