我的亞馬遜歐洲站賬戶凍結(jié)了 哪位大神幫幫我
樓主我今年還沒畢業(yè)就來實習(xí)了 ，第一次做電商就選擇了亞馬遜，我管理的是歐洲站，前幾天上傳了一個毛絨玩具系列，說是我侵權(quán)了，開始的時候亞馬遜移除了我英國站的銷售權(quán)，第二天我的賣家賬戶就被凍結(jié)了，真的狠心塞，亞馬遜發(fā)的郵件，叫我準備的材料我又看不太懂，部門主管叫我自己努力搜尋資料，可是對亞馬遜叫我準備的資料我是云里霧里的，以下是亞馬遜叫我準備的材料，我是個小白，哪個大神可以幫我分析分析，感激不盡吶。
Hello,
Your selling activity did not pass our review process. As a result, you can no longer sell on any European Amazon platform and your offers have been removed. A temporary hold has been placed on any funds from your Amazon sales.
We encourage you to resolve any pending orders. Any amounts paid for A-to-z Guarantee claims or chargebacks may be deducted from the funds in your account.
Most holds are removed within 90 days, but funds may be held longer. For example, claims or chargebacks on your orders could extend the hold beyond 90 days.
Once the hold is removed, any remaining funds will be available per your settlement schedule. Balance and settlement information will be available in the Payments section of Seller Central. If you have questions about these funds, please write to payments-investigate@amazon.co.uk.
If you would like to continue sell on Amazon, please reply to this message with the following information:
- How long you've been in business
- Anticipated monthly sales on Amazon
- The availability of items for dispatching
- The address of any retail locations
- Links to other websites where you are actively selling
- VAT number
- Tracking of recent orders
- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
- Copies of your purchase orders, receipts, or invoices
You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents. File types supported are PDF and images (jpg, gif and png). Please note that the name and address of the supplier must be clearly visible and the invoice must be for a quantity appropriate to your sales in the last 90 days. We reserve the right to verify the source of your products.
All appeals must be sent from your Amazon.co.uk account. Click the “Appeal” button next to this message on the Notifications page in the Performance section of Seller Central . In your appeal, be sure to include all applicable information listed under the “How to expedite an account review” section of our “Account Reviews” page in Seller Central Help.
We will review the information and decide whether to reinstate your selling privileges.
Thank you for your cooperation.
Sincerely,
Seller Performance Team
Amazon Payments
Amazon Payments Europe S.C.A., partnership limited by shares, is a company registered in Luxembourg, Registration Number B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10).
Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A.
里面的1.How long you've been in business
2.Anticipated monthly sales on Amazon 這個是什么意思呢 是說我侵權(quán)的玩具的預(yù)期每月銷售呢 還是我所有產(chǎn)品啊
3.The availability of items for dispatching 這個我也不懂什么意思
4.The address of any retail locations 這個地址是填我們公司的地址嗎 沒懂哦
5.Links to other websites where you are actively selling
6.VAT number
7.Tracking of recent orders 這個追蹤的訂單號 到底是指 我最近賣的所有的產(chǎn)品 還是 單只我前幾天侵權(quán)的玩具熊呢
8.Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
9.Copies of your purchase orders, receipts, or invoices發(fā)票 我用的全英文的發(fā)票
哪位大神能夠幫我我這個小白分析分析 ， 店鋪被關(guān)，我很焦慮，申訴郵件已經(jīng)寫好了，這些條問題希望有個大神幫忙看看，樓主我不想我實習(xí)還沒一個月就被封店吶
Hello,
Your selling activity did not pass our review process. As a result, you can no longer sell on any European Amazon platform and your offers have been removed. A temporary hold has been placed on any funds from your Amazon sales.
We encourage you to resolve any pending orders. Any amounts paid for A-to-z Guarantee claims or chargebacks may be deducted from the funds in your account.
Most holds are removed within 90 days, but funds may be held longer. For example, claims or chargebacks on your orders could extend the hold beyond 90 days.
Once the hold is removed, any remaining funds will be available per your settlement schedule. Balance and settlement information will be available in the Payments section of Seller Central. If you have questions about these funds, please write to payments-investigate@amazon.co.uk.
If you would like to continue sell on Amazon, please reply to this message with the following information:
- How long you've been in business
- Anticipated monthly sales on Amazon
- The availability of items for dispatching
- The address of any retail locations
- Links to other websites where you are actively selling
- VAT number
- Tracking of recent orders
- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
- Copies of your purchase orders, receipts, or invoices
You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents. File types supported are PDF and images (jpg, gif and png). Please note that the name and address of the supplier must be clearly visible and the invoice must be for a quantity appropriate to your sales in the last 90 days. We reserve the right to verify the source of your products.
All appeals must be sent from your Amazon.co.uk account. Click the “Appeal” button next to this message on the Notifications page in the Performance section of Seller Central . In your appeal, be sure to include all applicable information listed under the “How to expedite an account review” section of our “Account Reviews” page in Seller Central Help.
We will review the information and decide whether to reinstate your selling privileges.
Thank you for your cooperation.
Sincerely,
Seller Performance Team
Amazon Payments
Amazon Payments Europe S.C.A., partnership limited by shares, is a company registered in Luxembourg, Registration Number B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10).
Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A.
里面的1.How long you've been in business
2.Anticipated monthly sales on Amazon 這個是什么意思呢 是說我侵權(quán)的玩具的預(yù)期每月銷售呢 還是我所有產(chǎn)品啊
3.The availability of items for dispatching 這個我也不懂什么意思
4.The address of any retail locations 這個地址是填我們公司的地址嗎 沒懂哦
5.Links to other websites where you are actively selling
6.VAT number
7.Tracking of recent orders 這個追蹤的訂單號 到底是指 我最近賣的所有的產(chǎn)品 還是 單只我前幾天侵權(quán)的玩具熊呢
8.Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
9.Copies of your purchase orders, receipts, or invoices發(fā)票 我用的全英文的發(fā)票
哪位大神能夠幫我我這個小白分析分析 ， 店鋪被關(guān)，我很焦慮，申訴郵件已經(jīng)寫好了，這些條問題希望有個大神幫忙看看，樓主我不想我實習(xí)還沒一個月就被封店吶
沒有找到相關(guān)結(jié)果
已邀請:
3 個回復(fù)
幸福的記憶
贊同來自:
1、
Anticipated monthly sales on Amazon.com
你預(yù)計每月在亞馬遜銷售額多少?。浚ㄕ麄€店鋪的）
2、The availability of items for dispatching 應(yīng)該指可調(diào)配銷售的產(chǎn)品數(shù)量。（你目前可用庫存大概多少件啊？）
3、The address of any retail locations (一般是營業(yè)執(zhí)照的地址)
4、Tracking information for recently shipped orders（提供你最近幾個訂單的跟蹤訊息，只要最近訂單都行）
5、發(fā)票一般指的是進貨的增值稅發(fā)票！
Blue-
贊同來自:
你好,
Your selling activity did not pass our review process. As a result, you can no longer sell on any European Amazon platform and your offers have been removed. A temporary hold has been placed on any funds from your Amazon sales.
你的銷售活動沒有通過我們的審查過程。因此，您不能再出售任何歐洲亞馬遜平臺和您的優(yōu)惠已被刪除。一個臨時持有已放置在任何資金從您的亞馬遜銷售。
We encourage you to resolve any pending orders. Any amounts paid for A-to-z Guarantee claims or chargebacks may be deducted from the funds in your account.
我們鼓勵您解決任何未決的訂單。為A-to-z Guarantee索賠或扣款支付任何金額可扣除的資金在您的帳戶。
Most holds are removed within 90 days, but funds may be held longer. For example, claims or chargebacks on your orders could extend the hold beyond 90 days.
大多數(shù)持有90天內(nèi)刪除，但資金可能會持有更長的時間。例如，在您的訂單的索賠或拒付可以延長保存期超過90天。
Once the hold is removed, any remaining funds will be available per your settlement schedule. Balance and settlement information will be available in the Payments section of Seller Central. If you have questions about these funds, please write to payments-investigate@amazon.co.uk.
一旦持有被刪除，任何剩余的資金將提供您的結(jié)算時間表。余額和結(jié)算信息將可在賣方中心的付款部分。如果您對這些基金的問題，請寫信給payments-investigate@amazon.co.uk。
If you would like to continue sell on Amazon, please reply to this message with the following information:
如果您想繼續(xù)在亞馬遜上銷售，請回復(fù)以下信息：
- How long you've been in business
-你在商業(yè)中有多久了
- Anticipated monthly sales on Amazon
亞馬遜的月銷售額預(yù)期
- The availability of items for dispatching
-用于調(diào)度的項目的可用性
- The address of any retail locations
-任何零售地點的地址
- Links to other websites where you are actively selling
-鏈接到其他網(wǎng)站，您正在積極銷售
- VAT number
-增值稅號碼
- Tracking of recent orders
跟蹤最近的訂單
- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
-您的經(jīng)銷商或供應(yīng)商的聯(lián)系方式(姓名，電話號碼，地址等)
- Copies of your purchase orders, receipts, or invoices
-您的采購訂單，收據(jù)或發(fā)票的復(fù)印件
You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents. File types supported are PDF and images (jpg, gif and png). Please note that the name and address of the supplier must be clearly visible and the invoice must be for a quantity appropriate to your sales in the last 90 days. We reserve the right to verify the source of your products.
您可能會模糊定價信息的任何采購訂單，收據(jù)，或發(fā)票發(fā)送。我們要求您不要掩蓋這些文件的其他部分.。支持的文件類型是PDF和圖像(JPG，GIF和PNG)。請注意，供應(yīng)商的名稱和地址必須清晰可見，發(fā)票必須是在過去90天的銷售數(shù)量適當?shù)?。我們保留核實貴公司產(chǎn)品來源的權(quán)利.。
All appeals must be sent from your Amazon.co.uk account. Click the “Appeal” button next to this message on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.a ... s.html). In your appeal, be sure to include all applicable information listed under the “How to expedite an account review” section of our “Account Reviews” page in Seller Central Help.
所有上訴必須從Amazon.co.uk帳戶發(fā)送。點擊“申訴”按鈕，在頁面留言通知下在賣家中心性能部分(https：//sellercentral歐洲。亞馬遜.com /醫(yī)生/客戶體驗/性能的通知。HTML)。在您的呼吁，請務(wù)必包括所有適用的信息下列出的“如何加快帳戶審查”一節(jié)，我們的“帳戶評論”頁面賣方中央幫助。
We will review the information and decide whether to reinstate your selling privileges.
我們將審查信息和決定是否恢復(fù)你的銷售權(quán)限。
Thank you for your cooperation.
謝謝合作.
Sincerely,
真誠，
Seller Performance Team
賣方績效團隊
Amazon Payments
亞馬遜支付
Amazon Payments Europe S.C.A., partnership limited by shares, is a company registered in Luxembourg, Registration Number B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10).
亞馬遜支付歐洲S.C.A.，合伙股份有限公司，是在盧森堡注冊的公司，注冊號B 153 265，其公司辦公室在5街plaetis，l-2338盧森堡。增值稅增值稅路24448288號。亞馬遜支付歐洲授權(quán)委員會去監(jiān)督杜SECTEUR金融家作為電子貨幣發(fā)行機構(gòu)(許可證號36 / 10)。
Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A.
payments.amazon.co.uk和亞馬遜的支付交易的亞馬遜支付歐洲S.C.A.的名字
我要做條魚
贊同來自:
亞馬遜賣家表現(xiàn)評估團隊（Seller Performance Team）永遠不會電話通知買家或賣家，一旦賬號被凍結(jié)了，包含行動計劃、精心撰寫的申訴是恢復(fù)賬號唯一的希望。那么，如何寫好申訴呢？
1、首先要明白賣家表現(xiàn)評估團隊并不管你是否會悲傷、也不會管個人問題和銷售情況，這些信息與他們無關(guān)，賬號分析師看申訴只有3分鐘，在申訴里包含這些內(nèi)容，只會讓看計劃關(guān)鍵部分的時間更少。
2、亞馬遜的關(guān)注點主要在消費者，我曾經(jīng)看過有些賣家銷售指標很高，但賬號仍然被凍結(jié)了。不管你每周出售一本10美元的書，還是每天出貨量達1萬，只要觸到了亞馬遜雷區(qū)，亞馬遜的處理方法都是一樣的。
3、申訴目的是：向亞馬遜展示你已經(jīng)確切知道賬號為什么被凍結(jié)了，并承認違反了政策，提供行動計劃，讓亞馬遜相信不會再違反政策。
4、亞馬遜對你的了解比你想象的要多得多，無論你使用任何策略，很有可能亞馬遜都知道了。
5、“行動計劃（Plan of Action）”這一詞有欺騙意味，亞馬遜對賣家計劃要做的事情不感興趣，當看到申訴時，亞馬遜在問自己“賣家是否承認了他的錯誤？有沒有做一些事情還防止此類事件再次發(fā)生？記得在申訴里用上過去時，不要給他們?nèi)魏螜C會發(fā)現(xiàn)計劃里的錯誤。如果你承認錯誤，列出處理措施，那么賬號就可能被恢復(fù)。