請(qǐng)讓買家提供支付失敗系統(tǒng)報(bào)錯(cuò)頁(yè)面截圖，核實(shí)截圖中報(bào)錯(cuò)信息：
1）報(bào)錯(cuò)中通常包含失敗原因及建議方案，您可以根據(jù)文案內(nèi)容引導(dǎo)買家解決；
2）支付失敗頁(yè)面文案若顯示：
The system is currently experiencing technical difficulties.
Suggestion: Please try again later.
這類支付失敗可能性原因：
①由于疑似風(fēng)險(xiǎn)關(guān)閉訂單?？梢越ㄗh買家核實(shí)下訂單狀態(tài)，如果訂單被關(guān)閉，建議去掉coupon嘗試重新下單；
②PayPal訂單支付失敗。若買家使用PayPal支付遇到該報(bào)錯(cuò)，建議買家聯(lián)系PayPal確認(rèn)具體原因；同時(shí)可以引導(dǎo)客戶使用其他支付方式先支付；
③其他原因如銀行拒絕、卡信息填寫(xiě)有誤、幣種不支持等，可以建議買家核對(duì)卡信息并正確填寫(xiě)，使用USD支付或者換卡換支付方式。
3）若是多語(yǔ)信息無(wú)法直接獲取文案內(nèi)容，您可以根據(jù)截圖中Error code對(duì)應(yīng)以下列表進(jìn)行引導(dǎo)。您可以按Ctrl+F鍵并輸入買家截圖中形如“CSC_7200017”的Error code在本頁(yè)面快速定位。
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支付失敗錯(cuò)誤碼 |
失敗原因 |
建議方案 |
參考說(shuō)辭（請(qǐng)結(jié)合實(shí)際情況修改后再發(fā)送給買家） |
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CSC_7200006 |
買家選擇的支付幣種暫不支持 |
建議買家更換支付幣種嘗試支付，比如買家可以選擇USD再次嘗試支付 |
This error is due to currency you selected does not support currently. You may try to pay in USD instead. |
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CSC_7200009 |
買家支付超過(guò)卡或者支付賬號(hào)限額 |
建議買家核實(shí)限額，可以嘗試提升限額；同時(shí)可以嘗試換卡換支付方式完成支付 |
Exceed limit set up for your card/account. Please double check and increase it for payment again. |
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CSC_7200011 |
買家支付賬戶余額不足 |
建議買家核實(shí)支付賬戶余額，確保余額充足后重試 |
This error is due to insufficient balance under your account. Can you please check if you have enough balance for payment again? |
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CSC_7200012 |
卡過(guò)期或者卡有效期填寫(xiě)有誤 |
建議買家核實(shí)卡有效期信息，確保填寫(xiě)信息正確/卡過(guò)期的情況需要買家聯(lián)系銀行更新卡有效期，當(dāng)下的訂單建議買家換卡換支付方式完成支付 |
This error is due to incorrect card validity date. Please double check if your card is expired or incorrect date was input. |
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CSC_7200015 |
銀行拒絕，具體原因需要跟銀行確認(rèn) |
建議買家聯(lián)系銀行確認(rèn)具體原因，同時(shí)可以嘗試換卡換支付方式完成支付 |
This error is due to bank rejection. Please contact with bank to confirm detailed reason of it. Meanwhile, please try to pay through another card or payment methods if possible. |
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CSC_7200020 |
卡信息填寫(xiě)有誤 |
建議買家核實(shí)卡信息如卡號(hào)、持卡人姓名、卡有效期、CVV號(hào)?？ㄟ^(guò)期的情況需要買家聯(lián)系銀行更新卡有效期，當(dāng)下的訂單建議買家換卡換支付方式完成支付 |
This error is due to incorrect card information. Please double check card information including card number, card holder name, validity date and CVV number and input correct one for payment again. |
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CSC_7200021 |
卡信息中的CVV號(hào)填寫(xiě)有誤 |
建議買家核實(shí)CVV號(hào)信息，確保輸入正確CVV號(hào)支付 |
This error is due to wrong CVV input. Please double check and input correct one for payment again |
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CSC_7200022 |
可能由于幣種不支持，卡不支持導(dǎo)致支付失敗 |
建議買家切換成USD或換卡換支付方式嘗試支付 |
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CSC_7200051 |
This error may due to card or currency selected cannot be supported for payment. Please change currency into USD or try to pay through another card or payment methods. |
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CSC_7200001 |
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CSC_7200026 |
資金存在疑似風(fēng)險(xiǎn) |
需要買家在線提交所需信息進(jìn)行申訴（可以點(diǎn)擊“Claim on Alipay”按鈕或者通過(guò)以下鏈接提交） ： -申訴通過(guò)后可以使用審核通過(guò)的卡繼續(xù)支付 -一般申訴3個(gè)工作日內(nèi)完結(jié)，大促期間會(huì)全力保障審核快速完成，請(qǐng)建議買家提交后耐心等待。申訴提交鏈接：https://irescenter.alipay.com/appeal/appealList.htm?locale=en_US |
This error is due to potential security problem. Please submit required documents for card verification through https://irescenter.alipay.com/appeal/appealList.htm?locale=en_US . Related team is working on this and will update you status of it through email as soon as possible. You can try it again after verification. |
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CSC_7200034 |
買家收貨信息不全 |
建議買家取消訂單并重新下單，確保新訂單的地址、姓名等信息填寫(xiě)完整再嘗試支付 |
This error is due to incomplete information. Please double and fill in completed delivery information like name of receiver for ordering again. |
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CSC_7200040 |
該卡在銀行端被限制 |
建議買家聯(lián)系銀行確認(rèn)具體原因，同時(shí)可以嘗試換卡換支付方式完成支付 |
This error is due to bank rejection. Please contact with bank to confirm detailed reason of it. Meanwhile, please try to pay through another card or payment methods if possible. |
