tracking顯示“已投遞”，但好幾個買家反映沒收到快遞？

這段時間不知道怎么了，有好幾個買家都是沒收到快遞，但是tracking都顯示“已投遞”。類似這種情況要怎么處理啊？
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我是碰到過3次買家開INR claim，也是顯示已投遞。然后我給買家發(fā)郵件：
Hello,
Beginning May 1, 2016, Amazon Customer Service advised us that they will handle all claims regarding orders marked as "delivered" by a carrier?and reported "not received" by the buyer.?
For information on how to proceed, please go to (paste this URL into your browser):
https://www.amazon.com/gp/help ... 3D1-2
The direct link to contacting support is:?
https://www.amazon.com/gp/help ... t-us/
We hope Amazon resolves this quickly for you, our customer.
Regards,
Seller
第一個網(wǎng)址是引導(dǎo)買家碰到這種情況時要怎么做。比如快遞有可能是家人簽收的，或者被放在門口，但是他沒發(fā)現(xiàn)。讓他再去確認(rèn)一下。如果還沒解決，就讓買家向客服反映。

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