我不小心標(biāo)錯(cuò)商品價(jià)格，讓買家取消訂單，卻被開az

腦抽把價(jià)格標(biāo)錯(cuò)了，本來應(yīng)該是$125，標(biāo)成$25，立馬就有人下單==。我跟買家道歉，說這是我的錯(cuò)，我愿意全額退款，希望他能取消訂單。他拒絕，還開az,說Item not received,我一點(diǎn)都不想發(fā)貨，如果我去取消，然后給他退款，那我還是會(huì)輸?shù)鬭z的吧？
相關(guān)標(biāo)簽:
已邀請(qǐng):
挖掘海量數(shù)據(jù)，第一時(shí)間反映跨境電商行業(yè)的熱門風(fēng)向，為跨境客戶提供真實(shí)客觀的市場(chǎng)決策依據(jù)。

我要成為大賣

贊同來自:

?買家已經(jīng)開了AZ了，已經(jīng)影響了帳號(hào)表現(xiàn)?

薄荷藍(lán)m

贊同來自:

如果你去退款，那AZ會(huì)自動(dòng)關(guān)閉，亞馬遜會(huì)判買家贏，所以在事情變嚴(yán)重前取消訂單，以后不要犯這種錯(cuò)誤

天氣、轉(zhuǎn)涼

贊同來自:

下次你直接取消，再跟對(duì)方道歉（而不是讓對(duì)方取消）。把訂單標(biāo)為”unshipped”，這樣客戶沒被收費(fèi)，交易失敗，不能開Az
你取消訂單后，回復(fù)az:
This claim has been opened on an order that has not been confirmed as shipped. The order has been cancelled, and the customer was never charged, there is nothing to refund or receive. So the case is unfounded and needs to be closed.

卡吥奇諾

贊同來自:

取消訂單，理由選Pricing Error，然后回復(fù)A-Z:
1.Customer's order was cancelled prior to shipment, due to a pricing error.
2.As a result of order cancellation, customer will not receive delivery of merchandise.
3.Customer was never charged for the order so there is no refund due.
Please deny this claim.
買家開不是說沒收到商品嗎？那你就加上一點(diǎn)，因?yàn)橛唵卧诎l(fā)貨前被取消，所以買家不會(huì)被收費(fèi)，當(dāng)然也不會(huì)收到商品

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