亞馬遜有一個listing有過一個差評之后，再也賣不出去了，怎么破?

這種情況下，只能多多的增加好評數(shù)量，掩蓋掉差評的影響了

其實也可以新建一個Listing，F(xiàn)BA的貨不怕麻煩的話可以轉出來美國其他第三方倉庫，再調入進去

不建議新建Listing，因為如果新建的listing如果在被差評一下，那還是很麻煩。所以最終還是服務和產品質量要跟上。

降價調整吧，促銷應該能多吸引到一些好評的。

中差評好好的在那，如何才能移除?

找到聯(lián)系客服入口(Contact Seller Support)

選擇 Selling on Amazon

選擇Customer Feedback

輸入涉及中差評的訂單號(如文章下圖)

據(jù)賣家講，根據(jù)他們經驗感覺移除中差評還是比較輕松的，平均移除成功率在70%-80%左右，只要仔細的查看客戶的三項問題是YES 還是NO，然后看下從他的Comment 里面表現(xiàn)出那方面的不滿意，然后針對客戶的結論避重就輕的編寫想要移除此差評的原因。當然這也有很多的人為主觀因素在里面，不同的亞馬遜客服對于同一個Case 的處理結果也是不同的;甚至有些賣家朋友反映，賣家整個店鋪的好評率貌似也會被客服們作為一個參考。

差評的移除申請?zhí)峤灰院?，請大家務必要關注亞馬遜郵箱(或者后臺的Manage Your Case Log)，無論這個評價有沒有移除，亞馬遜都會發(fā)一封郵件到我們的亞馬遜郵箱將最終判定結果告知賣家。如果差評被成功移除，買家也會收到一封通知郵件，買家有權利再次給該訂單留評... ...

他們在申請書的Additional Information 里面是這么寫的

The item was correct as described, the buyer answered “Yes” to the feedback questions, the order was also fulfilled on time and of good quality. The feedback seems not to be an appropriate entry and unfair to sellers, we thought customer didn't give a right rating. Can this be revised or removed? since the entire entry is not an appropriate feedback. Please investigate this case.

之后收到了亞馬遜的回復，如下：

Greetings from Amazon Seller Support.

Thank you for bringing this matter to our attention.

I have confirmed that the feedback you submitted for order ID 115-9600741-16514 our review was in violation of our feedback guidelines. Since the item was delivered within EDD. The buyer left the feedback after item delivered. I also checked there was no communication happened between the buyer and seller. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance.

Thank you for your understanding.

We love our sellers! Let us know how we did:

Were you satisfied with the support provided?

Click here for yes:

Click here for no:

Thank you!



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建議就是一直跟客服死磕，關你一次case就開一次，一直耗。同時你也只能找找刷單的刷刷好評了