我的亞馬遜Return Dissatisfaction Rate突然飄紅了！不知道原因是啥

我想應(yīng)該是亞馬遜想以這種方式讓賣家多注意一下他們的服務(wù)評分吧23333

我有兩個訂單，都是買家要求退貨，我們同意了，買家最后沒有把貨退給我們。但是！我的退貨不滿意率因為這兩個訂單就飄紅了，為什么我們賣家要為買家的惡劣交易行為買單??？
這是我在“help”里copy過來的：
“Negative Return Feedback Rate
The Negative Return Feedback Rate is the percentage of valid return requests that have negative buyer feedback. For every return request, we ask buyers if their return was resolved. If they indicate that the return was not resolved, the return request is considered to have a negative feedback.”
“。。。負(fù)面反饋的退貨請求，是指退貨之后亞馬遜會發(fā)郵件問買家，賣家是否解決了你的問題？如果買家回答否。那么這次退貨請求將被計入負(fù)面反饋?！?br /> 呵呵噠

我們一起來看一下亞馬遜發(fā)給那些要求退貨的買家的郵件吧~~
“Feedback for your returns process:
Hello,
We see that you recently requested a return for your Marketplace order XXXXXXXXXXXXX: https://www.amazon.com/returns/order/XXXXXXXXXXX
Did the seller resolve your issue??
If yes, please click here:
http://www.amazon.com/gp/help/ ... %3Dhy
If no, please click here:
http://www.amazon.com/gp/help/ ... %3Dhn
(We’ll share this feedback with the seller to help them improve their service in the future.)”
感覺決定權(quán)都在買家手上呢

我們是因為退款給買家的時候，沒有把最初的運費退給他，所以他們就選了“no”，我們的退貨不滿意率就亮紅燈了T^T

我也是這樣！我們接受了退貨，把運費也退給買家了，沒想到他還是給了我們一個負(fù)面反饋。。。
樓主，其實你可以發(fā)郵件給買家的：
"If you think we’re incorrectly interpreting a situation or are unfairly evaluating a return request, please let us know. We strive to make our metrics beneficial to you and seek your help in constantly improving them. Please email your feedback to seller-returns@amazon.com. Include the order ID you’re referencing and how we can improve this metric."
你可以試試看，態(tài)度盡量誠懇一點

退貨不滿意率包括：負(fù)面退貨反饋率、延遲回復(fù)率和無效拒絕率。
退貨不滿意率的指標(biāo)不能超過10%，它沒有非常硬性的要求，但是賣家還是需要注意一下

我想問一下，買家留的Negative Return Feedback還能修改嗎